Please read carefully as it sets out the booking conditions for your holiday. CVM TOURS & EVENTS Booking Conditions spell out our obligations to you and your commitments to us when you book a Travel with us and together with the information contained in your Travel Information forms the basis of our contract with you.

1. YOUR RESERVATION
Once you have booked and paid your deposit or payment as applicable, we will reserve your Travel on the basis of these terms conditions. Your booking will be taken as confirmed in respect of all persons travelling and a binding contract between us will come into existence when we send our Confirmation & Account to you or your Travel Agent. In the Booking Conditions, ‘you’ and ‘your’ means all persons (or any of them) named on the booking (including anyone who is added or substituted at a later stage). Please check your Confirmation & Account together with all other documents we or your Travel Agent send you as soon as you receive them. Contact us or your Travel Agent immediately if any information which appears on the Confirmation Account or any other document appears to be incorrect or incomplete, as it may not be possible to make changes later. We regret we cannot accept any responsibility if we are not notified of any inaccuracies in any document within ten days of our sending it out (five days for tickets).

We can only accept a booking if the lead name is a minimum of 18 years on or before the date of departure - if under 18 at the time of booking, the written consent of a parent or guardian is required before the booking can be made.

2. OUR PRICE POLICY
Prices are correct at the time Purchase January(2005). We reserve the right to change prices from time to time.

Accordingly, it is possible that when you book your Travel the actual price may have gone up or down. If the price of your Travel has changed, the correct price will be confirmed by your travel agent or by us if booking direct before you make your booking. We reserve the right to correct errors at any time prior to the price being confirmed at the time of booking. Once you have made your booking and paid a deposit or full payment if booking within 2 weeks of departure and the price of your chosen holiday has been confirmed, we will only increase or decrease it in the following circumstances.

Price increases or decreases after booking will be passed on by way of a surcharge . A surcharge (as applicable) will be payable, subject to the conditions set out in this clause, where transportation costs (eg. aviation insurance and security levy, fuel, scheduled airfares and any other airline surcharges which part of the contract between airlines (and their agents) and the tour operator) and/or any dues, taxes or fees payable for services such as landing taxes or embarkation or disembarkation fees at ports or airports increase or decrease. Even in the above cases, we will absorb increased costs up to a total amount equivalent to 2% of the cost of your confirmed holiday (excluding insurance premiums and any amendment charges). Only if the increased costs exceed this 2% will we levy a surcharge. If any surcharge is greater than 10% of the cost of your Travel (excluding insurance premiums and any amendment charges), you will be entitled to cancel your booking and receive a full refund of all monies paid to us (except for any amendment charges) or alternatively purchase another holiday from us as referred to in section 3 "If we change your Travel arrangements". Although insurance (where purchased through us) does not form part of your contract with us or of any "package", we will consider an appropriate refund of insurance premiums you have paid to us, if you can show you are unable to use/reuse or transfer your policy, in the event of cancellation or purchase of an alternative holiday. A refund will only be payable if the decrease in our costs exceed 2% as set out above. Where a refund is due, we will pay you the full amount of the decrease of our costs. You have 14 days from the issue date printed on the surcharge invoice to tell us you want to cancel or purchase another holiday. If you do not tell us that you wish to do so within this period of time, we are entitled to assume that you will pay the surcharge. Any surcharge must be paid with the balance of the cost of the holiday or within 14 days of the issue date printed on the surcharge invoice, whichever the later.We promise not to surcharge within 30 days of departure.

3. IF WE CHANGE YOUR TRAVEL ARRANGEMENTS.
Although it is unlikely, we may occasionally have to change your TRAVEL arrangements as they are made well in advance, and we reserve the right to do so. For instance, your flight details may change or an hotel may close down. However, we promise that we will not make any significant changes (as described below) to your confirmed holiday arrangements less than 14 days before departure unless we are forced to do so as a result of unusual and unforeseeable circumstances beyond our control, the consequences of which we could not have avoided even with all due care. If have to make a significant change (as described below) to your arrangements, we will give you a minimum reduction or compensation of at least the amounts shown below depending on the exact circumstances and the date the change is made. significant change is a change made before departure which, on the basis of the information given to us by you at the time of booking we can reasonably expect will have a major effect on your holiday. The following changes are examples of significant changes.

A change of your departure airport.
A reduction in the number of nights of your Travel day.
A change of your resort area or your accommodation to a lower brochure category for the full duration of your stay.
A change of your date of departure (see below).
A change from day flight to night flight. Night flights are those outward flights that are scheduled to depart from the any US Airport between Or Airport within your destination 22.00hrs and 06.00hrs (10.00pm to 6.00am). .

If we have to make any significant changes we will tell you or your Travel Agent as soon as reasonably possible. If there is time to do so before departure you can then choose to:

accept the changed arrangements or take the reasonable alternative Travel we offer you (if this is less expensive than your original Travel, If you decide not to take the alternative we specifically offer you, you may purchase any other available Travel from us at the applicable price, or cancel your Travel. If you choose to accept the new arrangements or purchase another Travel from us, We can and will put only orginal purchase towards new travle purchases.

We will offer no refunds on cancelations Only changes travel to your travel days.You agree that there can be addtional fees for any changes in prices which are subject to change after you have puchased the travel package. CVM Tours and Event has no control over plane flights, cruises, traffic or any other method of travel delays, or prices or ant acts of god by natural events.You agree by puchasing any travel packages that you undes satnd that there will be no REFUDNS.

4. IF WE CANCEL YOUR TRAVEL ARRANGEMENTS.
We may occasionally have to cancel your Travel arrangements which we reserve the right to do. However, we promise we will not cancel your Travel after the balance of payment is due unless you have failed to comply with any requirement of these Booking Conditions entitling us to cancel (such as paying on time) or where we are forced to do so as a result of unusual and unforeseeable circumstances beyond our control, the consequences of which we could not have avoided even with all due care. No compensation will be payable where we cancel in such circumstances and we will have no liability beyond offering the choices set out below (not available where you fail to comply with any requirement of these Booking Conditions entitling us to cancel).
If we have to cancel, we will tell you or you as soon as possible. Except where you have failed to comply with any requirement of these booking conditions entitling us to cancel, we will offer you the choice of:

taking the reasonable alternative Travel day we offer you a comparable your original Travel package, we will Not the difference but if it is more expensive we will not ask you to pay more). If you decide not to take the alternative we specifically offer you, you may purchase any other available Travel from us at the applicable, or We will off you another package that will be available for use only within 30 days of the orginal purchase and not more.
If you wish to purchase an alternative Travel package, you must tell us within the time mentioned in our offer or, if none is mentioned, within seven days of our offer or we are entitled to assume that you are not traveling.

5. YOUR FLIGHT
A list of all airlines and aircraft we anticipate using during the season is shown under Travel Information. Flight timings planned are also given for your guidance but your actual flight timings will be those shown on your airline tickets (although it is possible that even these timings may change), and you should check those carefully as soon as you receive them. We may substitute alternative airlines and/or aircraft and/or airports of destination if necessary, in which case you cannot transfer to another holiday or cancel without incurring normal cancellation charges (see section 14 under ‘Your Commitments to Us’).

6. FLIGHT DELAYS.
We wish we could guarantee to you that your flight will never be delayed, but unfortunately delays still occur. If and when this happens we ask you to check with the airline for all ther schedule changes with YOUR Flight We offer addtional travel insurance that can be taken when you purchase your travle package. thais can help cover for any unforseen travel expenses.

7. OUR ASSURANCE ON STANDARDS AND ASSUMPTION OF LIABILITY.
Your Travel and personal injury.
a) We make every effort to ensure that all Travel arrangements are made correctly and efficiently. Subject to these Booking Conditions, we cannot accept responsibility if any of the services which we have not agreed to provide for you as part of our contract with you prove deficient or not of reasonable standard. We also not accept responsibility for employees, agents, suppliers and sub-contractors do or do not do (providing they were at the time carrying out thier work)

(covered by paragraph 7 (b) below).
(b) Subject to these Booking Conditions, we Do Not accept responsibility should you or any member of your party suffer death, personal injury, illness, loss or damage as a result of any failure to perform or improper performance of any part of our travle by any of the employees, agents, suppliers or sub contractors airline, cruies (providing they were at the time carrying out work). We will not be liable where any failure to perform or improper performance was due to: the act(s) and/or omission(s) of the person(s) affected or another party member, or those of a third party not connected with the provision of your Travel and which were unforeseeable or unavoidable, or ‘force majeure’ as defined in paragraph 7(c) below.
(c) Except where otherwise expressly stated, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by ‘force majeure’. In these Booking Conditions, ‘force majeure’ means any event which we or the supplier of the services in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.
(d) Except where otherwise expressly stated, where any claim or part of a claim concerns or is based on any travel arrangements (including the process of getting on or off the transport concerned) provided by any air, sea, rail or road carrier or any stay in an hotel, the maximum we will have to pay you in respect of that claim or that part of a claim if we are found liable to you on any basis is the maximum which would be payable by the carrier or the hotel keeper concerned under the applicable International Convention (eg. Warsaw Convention as amended for international travel by air and/or, for carriers with an operating licence granted by an Country, Outside of the USA or within the USA,or EU country, the EU Regulation on Air Carrier Liability for international and national travel by air, Athens Convention for international travel by sea) in that situation. You must give credit for all payments due or received from any carrier or hotel keeper which relate to the claim in question.
(e) For loss of and/or damage to any luggage or personal possessions (including money) the maximum amount we will not pay you for the claim in question,You will have to claim your dammage to the carrier that you travled on and claim with your insurrance policy if you took additiona coverage.
(f) You must notify us of any complaint or claim in accordance with paragraph 17 ‘If You Have a Complaint’.

(g) Please note, we cannot accept any liability for any damage, loss, expense or other sum(s) of any description (1) which on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you or (2) which did not result from any breach of contract or other fault by ourselves or our employees or, we are not responsible for our suppliers Travle prtners arlines or cruiselines or method of travel. Additionally we cannot accept liability for any business losses.
(h) We will not promise to you any services which make up your Travel as part of our agreement with you - and the laws and regulations of the country in which the injury, illness or death occurred - will be used as the basis for deciding whether the services in question had been properly provided. If the particular services which gave rise to the injury, illness or death complied with the local laws and regulations applicable to those services at the time of the injury, illness or death, the services will be treated as having been properly provided.
(i) If you or anyone else named on your booking have the misfortune to suffer illness, personal injury or death through misadventure during your Travle arising out of an activity which does not form part of your Travel arrangement with us, we will offer to help where possible and appropriate in our reasonable discretion.

We will not provide help with legal costs if you have a Legal Expenses.

8. OUR COMPLAINTS PROCEDURE.
We will always do our best to sort out any complaints you may have amicably. If, however, we are unable to agree, you may take your complaint to The local Better Business Beareau.

9. CONDITIONS OF CARRIAGE.
When you travel the ‘Conditions of Carriage’ of the company providing your transport will apply to your journey. These Conditions will limit and, in some areas, exclude the carrier's liability to you, usually in accordance with applicable International Conventions (see paragraph 7(d)). Copies of these Conditions can be provided by your Travel Agent or ourselves (if you book direct) or the carrier itself on request.

10. WEBSITE INFORMATION.
All information contained within this website is based on information available at the time of publication. We reserve the right to change any information before your booking is confirmed and the amended information will then form part of your contract with us. If any part of the Conditions are found to be unfair or unreasonable, the remaining terms will still be valid. Whilst every effort is made to ensure the accuracy and prices at the time of printing, regrettably errors do occasionally occur. We reserve the right to correct errors prior to confirming your booking. You must ensure you check all details of your chosen holiday (including the price) with us or your Travel Agent at the time of booking.

YOUR COMMITMENT TO US
11. DEPOSITS AND SPECIAL REQUESTS.
You must pay a deposit of $ 100.00 USD per person at the time of booking plus appropriate insurance premium if applicable. If booking within eight weeks of your departure, you must pay the full cost of your Travel when you book. No deposit is payable for infants under two years of age at the time of return travel. For insurance requirements see paragraph 15. Your payment and the issuing to you of a confirmation creates a contract between us. Our booking conditions form the basis of your contract with us. You should read and ensure you understand these (raising any queries you may have with us) before asking us to confirm your booking. By asking us to confirm your booking, you are liable to be regarded as having had the opportunity to have read and understood our booking conditions, and to have actually done so before a contract between us came into existence. If you are booking a late/special Travel offer , any extra information and conditions that apply to the late/special offer will also be part of your contract. If in doubt you should check with your Travel Agent or us (if booking direct). If you have a special request, we will do our best to help, but we cannot guarantee it except as set out below. Please advise your Travel Agent or us (if booking direct) of your request at the time of booking and make sure that we are given as much detail as possible. If your special request is vital to your holiday, it must be specifically agreed with us before or at the time you book your holiday. We promise to comply with any special request which we have specifically agreed. General confirmation that a special request has been noted or passed on to the supplier or the inclusion of a special request on your Confirmation or any other documentation is not confirmation that the request will be met. Unless and until specifically confirmed, all special requests are subject to availability. If any additional cost is applicable, it will either be invoiced to you prior to your departure or should be paid for locally.

12. PAYING FOR THE BALANCE OF YOUR HOLIDAY.
Our Confirmation & Account will show the total price you must pay for your holiday. If any additional charge not included in our price guarantee becomes payable (for example costs relating to special requests made by you), a revised invoice will be sent to you showing that charge. You must pay the balance six weeks before departure or within seven days of the invoice date, whichever is later. If you book through a Travel Agent, you should make sure that you pay the Travel Agent in enough time to allow the money to reach us by this deadline. If you book within eight weeks of your departure, you must pay the full cost of your holiday when you book. If for any reason the balance is not received by us or your Travel Agent on time, we or your Travel Agent will write and tell you that the payment is overdue. If it is still not received by us or your Travel Agent within 7 days of the written reminder being sent out, we will be entitled to treat your booking as cancelled by you and keep your deposit. If we do not cancel straight away because you have promised to make payment, you must in addition pay the cancellation charges shown in paragraph 14 depending on the date we reasonably treat your booking as cancelled. All money you pay to one of our authorised Travel Agents for your holiday with us will be held by the Agent on our behalf until it is paid to us. Please note, this does not apply to any money paid to the Travel Agent for any services not provided by us (for example Travel Agent’s administration fee or service charge or car parking).

13. IF YOU CHANGE YOUR BOOKING.
Should you wish to change your Travle arrangements in any way we will do our best to meet your wishes. We will charge a handling fee for any such change of £25 per person and any charge imposed by scheduled airlines for name changes (see Holiday Information). Any change you make within 6 weeks of departure will be treated as a cancellation and we will make a cancellation charge as set out below. Where the price of your Travel depends on the number of people booked into the accommodation and someone in your party cancels, the price will be recalculated on the basis of the new number of people going, and we will send you a new Confirmation & Account. Any increase in what you have to pay as a result of this change will not be covered by your travel insurance policy as it is not a cancellation charge. Also, you may not change from a holiday featured in any Cosmos brochure to one of our Late Availability, Price Beaters, Hot Offers or any other Special Offer holiday.

14. IF YOU CANCEL YOUR BOOKING.
If you wish to cancel all or part of your booking, you should ask your Travel Agent to write to us or, if you booked direct, the person who signed the booking form should write to us. If some or all of your party cancel their holiday, we will levy a cancellation charge on the scale shown in the following table. These charges are based on the estimated cost of cancelling your Travel and the losses we may suffer if we cannot resell the Travel package. These charges are also payable if we cancel your Travel package because you have breached a requirement of these Booking Conditions which entitles us to do so (see paragraphs 12, 15 and 16).

* ‘Travel cost’ does not include insurance premiums and any handling fee or other costs paid if you changed your booking which are not refundable in the event of your cancellation.

If you are travelling on a scheduled service flight we cannot give you any refund until any air tickets issued are returned to us by your Travel Agency, or if you booked direct, by you. If the reason for your cancellation falls within your insurance cover, you should be able to claim a refund of your cancellation charges from the insurance company less any applicable excess. We will refund your deposit in full if you cancel your Travel because you are made redundant, provided we are told at least eight weeks before your departure date and receive written confirmation from the employer concerned.

If you or anyone going on your trip with you is unable to go for any reason or decides that he/she does not want to take the trip, There will not be any refunds you should be only able to transfer the whole trip when aplicable.
(a) You must write to us with full details of who cannot or does not want to go on holiday and who you would like to go instead. We must receive this information at least 14 days before the start of the holiday. Sometimes it is not possible to make the change (for example if scheduled flights are involved, the airline may treat a name change (for any reason) as a cancellation of the flight and will offer it to anyone on a waiting list for that flight, before allowing someone chosen by the original passenger to buy it. The only way to make the change may therefore be to purchase an alternative flight) - in this case, we will tell you as soon as possible.
(b) If the change can be made, you will have to pay a handling fee of $35 USD per person together with any extra costs we incur or are asked to pay in order to make the change. Please note, airlines often do not allow any name changes within a certain time of the start of the holiday and generally not at all after flight tickets have been issued. If you want or need to make a name change when an airline will not allow it, you will have to cancel the original flight (which means you will lose all the money you have paid for that flight) and pay the full cost of another flight. This is the airline’s decision and we have no control over it.

Everyone who goes on tripin place of anyone who was originally due to travel must agree to these Booking Conditions and any other requirements which apply to the holiday before the change can be finalised. If the full price should have been paid when the change is requested but has not been, this must also be paid before the change can be finalised.

15. YOUR HOLIDAY INSURANCE
Adequate personal travel insurance is essential for your own protection. You must therefore take out for your whole party, either the Travel insurance we offer (details on the right) or another policy giving at least as good cover before we will accept your booking. If you purchase our insurance, cover will not be effective until we receive all applicable premiums in full. If you do not purchase our insurance at the time of booking, we will send you an Indemnity Form requiring you to provide us with your alternative insurer. It is your responsibility to ensure that the insurance cover you purchase is adequate for the particular needs of you and your party. Please read your policy details carefully and take them with you on holiday. We do not check alternative insurance policies. Providing you give details of your alternative insurance policy to your Travel Agent or, if booking direct, to us in writing within 14 days of making your booking, and providing that a claim does not exist and that travel has not taken place, you may cancel our insurance and receive a full refund of the premium (if you have paid for it at the time of cancellation). If you do not take out any insurance provide us with details of your alternative policy within 14 days of booking (or no less than 3 days before departure if booking within 14 days of departure), you will not have met with the terms and conditions of booking and we reserve the right to cancel your booking with cancellation charges as shown in paragraph 14 of these Booking Conditions. Your Travel Agent (or Reservations Advisor, if booking direct with Cosmos) will remind you of your obligation to take out insurance as required by this paragraph, at the time of booking with your confirmation, and before we cancel your holiday.

16. YOUR RESPONSIBILITIES
(a) You must ensure that you and the rest of your party have valid acceptable passports and any appropriate visas..
(b) You should check what vaccinations are required for your chosen destination with your doctor in good time before departure.
(c) Airline regulations state that women 28 weeks or more into pregnancy at the time of return travel must have a doctor’s certification that they are fit to travel. Normally, permission to travel is refused after 32 weeks. We can only accept your booking upon the clear understanding that we cannot be liable if any airline refuses to accept you or any member of your party as a passenger for this reason.
(d) You must be responsible for the behaviour of yourself and your party. We can refuse to accept you as a customer or refuse to continue dealing with you by terminating your holiday arrangements if your behaviour is or is likely to be, in our reasonable opinion, or in the reasonable opinion of any airline pilot, hotelier or other person in authority, disruptive, dangerous or upsetting to other people or if you have caused or are likely to cause damage to property. This includes abuse of, or assaults upon our staff (threats of violence and/or actual physical harm), and we will press charges in the resort, or on your return to the US., in such an event. We will not pay any refund or any costs incurred by you if we have to terminate your holiday due to your unacceptable behaviour. We will then have no further responsibility for you (including any return travel arrangements). If your unacceptable behaviour means you are not allowed to board your outward flight we will treat your booking as cancelled from that moment and you will have to pay full cancellation charges (see paragraph 14).
(e) You must tell us if you have an existing medical problem or disability which may affect your holiday before you book your holiday. If in our reasonable opinion, your chosen holiday is not suitable for your medical problem or disability or you are not travelling with someone who can provide all assistance you may reasonably require, we have the right to refuse to accept the booking. If you do not give us full details of your medical problem or disability at the time of booking, we can also cancel the booking when we find out the full details if in our reasonable opinion the holiday is not suitable or you are not travelling with someone who can provide all assistance reasonably required. If we cancel in this situation, cancellation charges as set out in paragraph 14 must be paid by the person concerned. Please note, in deciding whether a Travel is suitable, we are entitled to consider the needs and reasonable requirements of our other clients and practical operational difficulties.

17. IF YOU HAVE A COMPLAINT
We do our best to give you an enjoyable, trouble-free travel, but occasionally even the best-laid plans can go wrong. If you have a problem or complaint about the overseas part of your travel you must tell our local consultant while abroad as soon as possible so that it can be sorted out on the spot. If your complaint cannot be resolved there and then, you must complete a General Report Form in the resort. You will be given a copy of this to keep. You must also tell the supplier who you are complaining about. If you remain dissatisfied you must then write to us with full details within 28 days of your return from your travel.